Convention Issue 2007

• The Top 10 Traits of a Great Self-Storage Manager:
  Every Store's Most Valuable Player
  by Julie Farrar, Self Storage Advisors, LLC
• Self-Storage Managers: Finding the Right Person is Just the Beginning
  by Cheryl Kelley, Innovative Management Solutions
• What Managers Need From TSSA to Succeed...
  by Emily Mathews, CMP, TSSA Staff
• What Loyal Customers Really Want
  by Chip Bell, The Chip Bell Group

July/August 2007

• Staying Competitive
  by Tom Litton, Litton Property Management, Inc.
• Extreme Self-Storage Makeover
  by Elizabeth Sanchez
• Beating Up the 'Big Guy" on a 'Little Guy' Budget
  by Jerry Hendrix, Cubby Hole, Inc
• The New Generation of Affordable, Higher Quality Video Surveillance
  by Steve Cooper, Digitech International
• Truckin' Past Your Competition
  by: Kirk Nash, KW Nash Group, Inc.
• eBay- The Newest Self-Storage Ancillary
  by Aaron Mueller, Add It

May/June 2007

• Creating a Business Plan
  by Brad Boyd, QuickStart Self Storage
• The Texas Greater Metropolitan Market
  by Mark A. Villanueva,
• The Emergence of Multi-Story Buildings
  by Terry Campbell, BETCO, Inc.
• Feasibility Studies: A Critical Step in Today's Market
  by Jo Beth White, Development Services, Inc.

• Correcting Your Course:
  What to do When You Are Short of the Target Budget
  by RK Kliebenstein, Coast-to-Coast Storage
• Is a Management Company Right for You?
  by Elizabeth Sanchez
• To Refinance, or Not
  by Scott Sweeney, Buchanan Storage Capital (Atlanta)
  Joe Maehler, Buchanan Storage Capital (Newport Beach)
• What's All of This Buzz About Cost Segregation?
  by Charles Gioielli, Commercial Property Consultants

• Eight Characteristics of Expert Performing Organizations
  by Vince Racioppo, Center for Expert Performance, Inc.
• Doing What Matters Most Core Value Based Leadership
  by Rick Jones, Advantage Self Storage, Inc.
• Ready, Set, Market!
  by Elizabeth Sanchez
• The Management Triangle
  by Tom Litton, Litton Property Management

• 3 Marketing Mistakes Every Self-Storage Operator
  Makes and How to Fix Them
  by Terri Langhans, Blah, Blah, Blah, Etc., Inc.
• Building Relationships: An Important Lesson Learned
  by Linda Larsen, Linda Larsen Communications
• Creating Awareness of Your Facility
  by M. Anne Ballard, Universal Management Company
• Start Leading With Your Ears - It Pays
  by Carl Youngberg, Concepts3

• Self-Storage Communications 101
  by Carol Mixon Krendl, Skilcheck Services
• How to Defuse Other People's Anger
  by Linda Larsen, Linda Larsen Company
• Express Yourself: Good Communications Are Key in the Workplace
  by Mark Edward Nero, Copley News Service

• Building in Today's Market
  by Jamie Lindau, Trachte Building Systems
• Build VS. Buy
  by Mike Parham and Suzi Wilkins, The Parham Group
• The ABC's of Financing
  by Scott Sweeney, Buchanan Storage Capital
• TSSA Hits 20 Years: A Look at Then and Now
  by Brom Hoban, TSSA, with Paul Darden, The Paul Darden Company

• You Can Have What You Want!
  by Scott Hunter,
  The Hunter Partnership Alliance
• 2005 Legislative Report
  by Connie Heyer, Niemann & Niemann, LLP
• Maximizing Revenue: It's not Magic
  by Jim Chiswell, Chiswell Associates, LLC
• Supporting Our Troops
  Slaughter Creek Storage Steps Up
  by Brom Hoban, TMSA Director of Communications

• What's In a Name?
  by Brom Hoban, TSSA Staff
• Catering to Customers' Special Needs
  by Tom Litton, Litton Property Management
• Potential Pitfalls of Door-to-Door Storage
  by Connie Heyer, TSSA Legal Counsel
• Automating Your Locks
  by Tim Seyfarth, Global Electronics

March/April 2005

• Developing a Winning Attitude
  by Tom Litton, Litton Property Management
  Are You a Good or a Great Manager?
  by Larry Easley, Revest Management Services
  Hands-On Property Tax Management
  by Melanie Brigante, Brigante & Associates
  Be a Champion of Customer Service
  by Tom Wilson, Four Seasons Self Storage

• Dealing With Natural Disasters and Catastrophes
  by Brom Hoban, TSSA Staff
• Are You Covered?
  Self-Storage Insurance Basics
  by Randy Tipton, Universal Insurance Facilities, Ltd.
• Handling the Media
  by Will Farrar, United Properties, Inc.
• Larry Niemann's Rich Legacy to Self-Storage in Texas
  by Brom Hoban, TSSA Staff

• Taking A Closer Look: The Benefits of Audits
  by Donald Jones,
  Donald Jones Consulting and Service, LLC
• 2004 Austin Market Survey
  by Don Clements and Mike Nesmith, Marcus & Millichap Real Estate Investment Co.
• Dealing With Delinquencies
  by Larry Easley, Revest Management Services
• Don't be a Rent Rate "Girly Man"
  by Will Farrar, United Properties Group

• 5 Star Storage Goes Postal
  by Brom Hoban, TSSA Staff
  and Kurt Hudspeth, 5 Star Storage & MDK Solutions
• Five Commandments of Customer Disservice
  by Steven Strauss, The Strauss Group
• The Value of a Service Goes Down Quickly
  by Roger Dawson, Power Negotiating Institute

• Effective Marketing
  by Curt Curt Ogieglo, Michaels/Wilder Group
• Fighting Unequal Property Taxes with Assessment Comparables
  by Patrick O’Connor, O’Connor & Associates
• Self-Storage Call Centers: Are they For You?
  by Ton Jordheim, PhoneSmart

January/February 2004

• Looking Good: Design Elements and Curb Appeal
  by Charles A. Plunkett, Artistic Builders, Inc./CAPCO Steel, Inc.
• Dallas Market Survey: A Statistical Picture
  by Tom Holman, Paul Darden Company
• Self-Storage Branding
  by Donna May, Joshua Management

• Tips for Vehicle Foreclosures
  by Connie Heyer, TSSA Legal Counsel
• Selling a Vehicle or Boat—Avoiding the Pain (Must log in to Members Only)
  by Ginny Sutton, TSSA Executive Director

• Seven Habits of Highly Effective Managers
  by Jim Chiswell, Chiswell & Associates
• Protesting Commercial Property Taxes
  by Pat O'Connor, O'Connor & Associates

• Houston Market and Beyond: 2003
  by Aaron Swerdlin, CB Richard Ellis
• Current Trends in Self Storage
  by Charles Plunkett, CAPCO Steel, Inc. and Artistic Builders, Inc.
• Building a State-of-the-art Facility, From Start to Finish:
  Storit! Memorial Park Mini-Storage in Houston, Texas
  by Kenneth Levenson, Legend Capital Partners, LLC

• Amazing Spaces Raises the Bar
  by Kathy Tautenhahn, Amazing Spaces
• Cooking the Books: 
  Don't "Enron" Your Storage Business
  by Will Farrar, United Propeties, Inc.
• Legal Update: Background Check on Tenants
  by Connie Heyer, Niemann & Niemann L.L.P.

• Now is the Time for Re-Financing
  by Mark Keys and Richard Minker, Argus Affiliates
• Seven Signs to Watch for on Your Re-finance Journey
  by Neal Gussis, Beacon Realty
• Are Your Property Taxes Too High?
  by F. Scott Taylor, Sierra & Taylor

• Spring's the Time for Landscaping
  by Marilyn Good, Texas Nursery & Landscaping Association
• Remodeling Your Facility
  by Charles Plunkett, CAPCO Steel, Inc. and Artistic Builders, Inc.
• Don't Fade Away: Keeping Your Colors New & Fresh
  by Bill Rice Vivilon Coatings, Inc.

November/ December 2001

• The Changing Face of Self Storage
  by Aaron Swerdlin, CB Richard Ellis

• Austin Market Survey
  by Mark Keys, Cornerstone Realty

• September 11, 2001: Its Effect on the Mini Storage Leasing 
  and TSSA Lease
  By Connie N. Heyer, TSSA Associate Legal Counsel

• Talkin' Tech with R.K. Kliebenstein
• Dallas Market: A Survey by County
  by Paul Darden, Paul Darden Company

• Getting Up to Speed: A Hardware Software Primer
  by Markus Hecker, SMD Technologies